I’ve seen a few instances where the Service within the Philips MobileServer v2.1.11 will automatically stop after about 30 seconds. In most instances, users received the following error message: The service was forced to stop! Please check the logfile ActionLog in theDictation Root-Folder for further information Root Folder does not exist! There are a few…
DetailsThe Philips SpeechExec Pro Dictate & Transcribe v6 SR1 is shipped on a DVD. If you or your customer does not have a DVD drive, I would recommend loading it on a computer with a DVD drive, then copy the contents onto the PC without a DVD drive.If you do not have any computers with…
DetailsIf you see the error indicator below in the Philips WorkFlow Manager module, please following the directions below. The first thing to check is whether or not any task will work. I recommend creating a caching task as it doesn’t require any criteria. If a caching task will not work, there most likely is an…
DetailsFirst and foremost, make sure that the volume on the computer and the player you’re using is turned all the way up. If you’ve done that and the audio on your computer is still not loud enough, below are some options: 1. Try using another player that has an amplification option. There are several available online. …
DetailsFirst and foremost, make sure that the volume is turned all the way up. If you’ve done that and the volume is still too low, I would recommend connecting a telephony amplifier. I recommend the following:* Clarity CE125 In-line Telephone Handset Amplifier* Andrea CA-910 Call Center AmplifierI hope this helps.Verification Source: In-house testing
Synopsis: After configuring the SQL Database and running the Database Check Tool section of the Philips Mobile Server, I receive an error message stating ‘Unable to connect to the Database’ after selecting [Check Connection]. Suggested Resolutions: 1. If you’ve confirmed that your settings are correct in the SQL Management Console and verified the connection is…
DetailsThese operations can only be used on files in the PCM 44.1 kHz/16 bit/128 kbps/stereo audio format, which is the format used to create commercial music CDs. Verification Source: Olympus America Website Test Date: 5.10.12
DetailsIf you rewind an audio file through the Olympus ODMS R6 Transcription Module, the audio file should not automatically begin playing when you release the rewind foot pedal. It should stay at the position you left off at and should only begin playing when you press the Play button. If you are experiencing this issue,…
DetailsYes, you need to update the existing upload.aspx file when you update the Mobile Server to 2.1.11. Once you’ve updated to Mobile Server V2.1.11, go to the installation folder of Mobile Server. 1. On your Server, go to C:/Program Files/MobileServer. Towards the bottom, you’ll see an upload.aspx file. 2. Select and [Copy] the upload.ASPX file 3. [Paste] this…
DetailsQuestion: What are Index Marks? Index Marks are digital tags that can be inserted while recording or during playback. They are used to skip forward or backward in recordings to pre-selected points. Up to 16 Index Marks can be added to a single file.Verification Source: Olympus Website
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