The Philips MobileServer Service automatically stops after 30 seconds, how to I prevent it from stopping?

I’ve seen a few instances where the Service within the Philips MobileServer v2.1.11 will automatically stop after about 30 seconds.  In most instances, users received the following error message: The service was forced to stop!  Please check the logfile ActionLog in theDictation Root-Folder for further information Root Folder does not exist! There are a few…

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Unable to connect to the Database error message while configuring the Philips SpeechExec Mobile Server

Synopsis: After configuring the SQL Database and running the Database Check Tool section of the Philips Mobile Server, I receive an error message stating ‘Unable to connect to the Database’ after selecting [Check Connection]. Suggested Resolutions: 1. If you’ve confirmed that your settings are correct in the SQL Management Console and verified the connection is…

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Using my Olympus LS-100 PCM Recorder, I’m trying to perform Overdub, Play Sync and Multi-Track operations on files in PCM and MP3 formats and am finding these formats aren’t able to be used. Why not?

These operations can only be used on files in the PCM 44.1 kHz/16 bit/128 kbps/stereo audio format, which is the format used to create commercial music CDs. Verification Source:  Olympus America Website Test Date: 5.10.12

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Using the Olympus ODMS R6 Transcription Module, when I rewind using my RS-31 Foot Pedal, it continues to play when I release. How can I stop this behavior?

If you rewind an audio file through the Olympus ODMS R6 Transcription Module, the audio file should not automatically begin playing when you release the rewind foot pedal.  It should stay at the position you left off at and should only begin playing when you press the Play button. If you are experiencing this issue,…

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Using the Philips Dictation Recorder App Version 2.1.2, my dictations will not send if an image is attached. Is there some sort of additional configuration needed to make this work?

Yes, you need to update the existing upload.aspx file when you update the Mobile Server to 2.1.11.  Once you’ve updated to Mobile Server V2.1.11, go to the installation folder of Mobile Server. 1. On your Server, go to C:/Program Files/MobileServer.  Towards the bottom, you’ll see an upload.aspx file. 2. Select and [Copy] the upload.ASPX file 3. [Paste] this…

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