Certified eSupport Knowledgebase

Why do I receive the following error when I attempt to launch Dragon NaturallySpeaking 10 on Windows 7: “A serious error occurred while initializing the NaturallySpeaking speech engine. Please try reinstalling to correct this problem.”?

Dragon NaturallySpeaking SupportBy Certified eSupport April 18, 2013

This error may appear when Dragon NaturallySpeaking 10 is installed on Windows 7 andCompatibility Mode” is enabled on the Dragon NaturallySpeaking executable file. Follow the steps below to launch Dragon NaturallySpeaking 10 on a Windows 7 computer. Step 1 Kill All Dragon Processes Running 1. Open the Task Manager by right-clicking on the…

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Why Do I Have to Disconnect and Reconnect My Digital Voice Recorder for it to Show Up?

Misc. SupportBy Certified eSupport April 18, 2013

Sometimes when you connect your digital voice recorder, it will not show up in your dictation software—and it may also not be seen as a removable drive under the computer drives section of Windows. This can be caused because Windows 7 has a Power Option called USB Selective Suspend, which allows the computer to selectively…

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Why does Adobe Acrobat prompt me that the document is untagged and must be prepared for reading?

Dragon Medical Practice Edition Support, Dragon NaturallySpeaking SupportBy Certified eSupport April 18, 2013

After installing Dragon NaturallySpeaking, the following message appears when opening a PDF file in Adobe Acrobat: “This x page document is untagged and must be prepared for reading. While the document is being analyzed, your assistive technology will not be able to interact with this application.” This menu contains options to set the Reading Order and Mode…

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Why does Philips require the groups being Global, rather than our standard Domain Local within SpeechExec Enterprise v4.1?

Philips Enterprise SupportBy Certified eSupport April 18, 2013

As stated in the Philips SpeechExec Enterprise Workbook for Administrators 4.1 “..When creating a group that is required for SpeechExec Enterprise, make sure it hasGlobal scope to avoid incompatibility issues..” AD groups created by SpeechExec Enterprise Manager always haveGlobal scope and wouldn’t be compatible toDomain local orUniversal groups. If for some reason you need your groups…

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Why does the Dragon AutoTranscribe Folder Agent give the error

Dragon NaturallySpeaking SupportBy Certified eSupport April 18, 2013

The Dragon AutoTranscribe Folder Agent cannot have the output directory in a subfolder of the input directory or vice versa. It will give the errorInvalid argument passed to method. Ensure that the input and output directories are separate and not a subfolder of one another. Incorrect input/output directory setup: Correct input/out directory setup: …

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Why does the lighted LCD screen become dimmer after a few seconds on my Olympus LS-100 PCM Recorder?

Olympus Professional SupportBy Certified eSupport April 18, 2013

This is to conserve power. The Backlight setting in the menu can be used to set a longer interval before dimming the light or to change the setting to Always On. Verification Source: Olympus America Website Test Date: 5.10.12

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Why does the Olympus DS-4000 have only two quality modes?

Olympus Professional SupportBy Certified eSupport April 18, 2013

Question: Other Olympus digital voice recorders have more quality modes than the DS-4000 and also record in Windows Media Audio (WMA) format. Why does the DS-4000 have only two quality modes? The DS-4000 is designed as an Olympus Professional Dictation Device, whose primary function is to record dictation files for transcription. The two DSS quality…

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Why is my Speech Exec not installing .NET on my Computer?

Philips Professional SupportBy Certified eSupport April 18, 2013

Question: Why is my Speech Exec not installing .NET on my Computer? Answer: SpeechExec requires that you have Microsoft .NET 2.0 Framework installed, under Windows Vista it requires Microsoft .NET 3.5 Framework. If it is not present on your system, it will be installed automatically during SpeechExec installation from the CD.Though .NET is supplied on…

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Why is the frequency response in the DS-4000 lower than other models?

Olympus Professional SupportBy Certified eSupport April 18, 2013

Question: Other Olympus digital voice recorders have a wider frequency response than the DS-4000. Why is the frequency response in the DS-4000 lower? The DS-4000 is designed as an Olympus Professional Dictation Device, whose primary function is to record dictation files for transcription. Dictation recordings do not require a wide frequency response because the audio…

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Why should I use Dragon Medical v10.1?

Dragon Medical Practice Edition SupportBy Certified eSupport April 18, 2013

Here are just a few reasons why Dragon Medical 10 is for you: Improves the quality, efficiency, and profitability of the care you provide. Raises clinician satisfaction. Physicians who use Dragon Medical report that it makes the practice of medicine more enjoyable, and that they can get home in time for dinner: no more late…

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