Please make sure that you are running the latest update, DSS Player version 7.2.7 (as of 4.11.11). The patch can be found on our FTP site in the Olympus > Software folder. At this point, the Olympus DSS Player version 7 software; does not support Macs running the default Kernel Platform of 64bit. NOTE: Mac…Details
Question: I’m trying to use a monaural accessory microphone with the DS-2200, and it’s not working. Why? If an accessory monaural microphone is plugged into the DS-2200 without setting the recorder to Monaural External Input, the accessory microphone will not work and the built-in recorder microphone will remain enabled. To set a DS-2200 for use…Details
I’ve owned Olympus digital recorders that use VCVA to reduce “dead air” in conference recordings. Does V-Sync.Rec work the same way?
There’s a slight chance that the Olympus Research & Development team can decrypt the files for you, however; there’s no guarantee that the file can be successfully opened without damage, if at all. If you have lost your encryption password and would like for us to try to recover the files, pleaseDetails
If I add multiple recipients to the destination email field, can I choose which recipient a particular recording will be sent to?
Yes and No. SpeechExec Mobile Hosted by Philips No, at this time, you are not able to route dictations to individual recipients. If you have added multiple recipients, the dictation will be sent to all of them. Philips may add this feature in the future, we’ll keep you posted. SpeechExec Mobile Hosted Internally (through SpeechExec…Details
If I have a site license for the Olympus DSS Player Pro R5 software and I want to add more licenses, what happens?
Question: If I have a site license for the Olympus DSS Player Pro R5 software and I want to add more licenses, what happens?If you already have an Olympus R5 Site License (aka multi-license) and you purchase additional licenses, Olympus will create a new site license number to reflect the additional licenses.Verification Source: Olympus Product…Details
If I need to add an exception for firewall access, what port and server name do I use for to allow for Olympus automatic updates?
Olympus DSS Player Pro R5 automatic updates can be found under Tools > Options. Choose the Update tab and make sure that ‘Check for updates automatically’ has a check mark in the box. In some cases, even though this configuration has been applied to the module, updates are still not occuring. If this is the case,…Details
If I'm using the Remote Device Manager Updater Client on my PC, do I still need the Philips Device Control Center installed & running?
Question: If I’m using the Remote Device Manager Updater Client on my PC, do I still need the Philips Device Control Center installed & running? Yes, the Updater Client only allows you to customize the SpeechMikes… you still need the Device Control Center for the Control Application portion.Verification Source: Jacqueline Warren, Philips Product Manager
Question: If the DS-2200 is a professional dictation device, why is it unable to edit files in the recorder?The DS-2200 is a professional dictation device intentionally designed not to have the ability to edit files in the recorder. It was created to fill a niche in the law-enforcement market. Not having the ability to edit…Details
Synopsis: I’m trying to configure multiple workstations with the same settings instead of having to manually set them up one at a time.Question: If we want to make a backup of an Olympus DSS Player Pro configuration, what do we need to backup? I’ve found entries in the registry but are there configuration files as…Details
Question: When working in a Citrix environment, do you need to assign Domain Admin Rights to the user account?No, domain admin rights are not required for users operating in a Citrix environment. Make sure that the software is installed using ‘Individual Settings’ then make sure users have read, write and execute permissions to the download…Details