If you are experiencing an issue with your Philips SmarKey, the first thing we need to know, is the SmartKey physically broken? If yes, CLICK HERE for instructions on getting it replaced. If the key is not physically broken but you’re still having issues, in most cases, we can diagnose the issue by checking the…
DetailsQuestion: Why can’t I dictate into Microsoft Word? My Select-N-Say indicator is grey, what’s the deal? When dictating into Microsoft Office Word 2007 installed on Microsoft Windows Vista 32-bit or 64-bit operating system, the following message may appear: “Dictating into a non-standard window”. or “Microsoft Office Word has encountered a problem and needs to close.…
DetailsSometimes when you connect your recorder it will not show up on your computer/software and also not see in the recorder as a removable drive under the Computer drives section. This can be caused because of a drive letter conflict between the recorder and another internal hard drive, external hard drive or even a removable…
DetailsIn some cases you can perform a repair on the Philips SpeechExec v7.1 software instead of having to reinstall to correct issues such as the software not starting up. In this example, we are going to perform a repair on the Dictate portion. It can be done on both the Dictate and the Transcribe software.…
DetailsQuestion: When I attempt to open my Philips SpeechExec Pro v4 software, I recieve ‘CLR Error 80004005 The program will now terminate’. How do I fix this?SpeechExec 4.X is working fine, all of the sudden user tries to launch application and receives following message: Correct
DetailsSynopsis: I have the Philips SpeechExec Pro Transcribe installed on a computer running Windows XP. When I attempt to launch the program and it doesn’t open, what should I try? Try the following the solutions to resolve this issue. SOLUTION 1: Make sure the program is not set to launch in compatibility mode. 1.…
DetailsQuestion: I’ve installed the Philips SpeechExec Pro Dictate & Transcribe software on my PC, however; it will not open. What’s the deal?Answer: Currently, Philips has a known issue if you’re running Trend Micro anti-virus software, where Trend Micro is blocking SpeechExec from opening. The following folders need to be added to the exclusion list in…
DetailsIf you have successfully installed & configured the Philips SpeechExec Enterprise Statistics Modules but it isn’t producing results when you generate a report, it could be caused by a number of issues. Follow the suggested resolutions below. Illustrated images have been included for your convenience. STEP 1: Enable Desktop Experience You must have Desktop Experience…
DetailsFor security reasons, there is only one option. The unit needs to be sent to Philips for a factory reset. All US customers can send their devices to: Steve KemblePhilips Speech Processing 13560 Morris RoadSuite 1400Alpharetta, GA 30004 Please use a shipping method that provides tracking information. Verification Source: In-house testing Test Date: 3.19.12
DetailsIn general, if a Philips Digital Pocket Memo is locked up, removing the batteries for thirty minutes may reset it (soft reset). The Philips support group in Vienna suggests removing the batteries overnight in stubborn cases. At that point, you should be able to update the firmware (if needed) or perform a reset (through the…
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