If I'm using the Remote Device Manager Updater Client on my PC, do I still need the Philips Device Control Center installed & running?

Question: If I’m using the Remote Device Manager Updater Client on my PC, do I still need the Philips Device Control Center installed & running? Yes, the Updater Client only allows you to customize the SpeechMikes… you still need the Device Control Center for the Control Application portion.Verification Source: Jacqueline Warren, Philips Product Manager

If I need to add an exception for firewall access, what port and server name do I use for to allow for Olympus automatic updates?

Olympus DSS Player Pro R5 automatic updates can be found under Tools > Options.  Choose the Update tab and make sure that ‘Check for updates automatically’ has a check mark in the box.  In some cases, even though this configuration has been applied to the module, updates are still not occuring. If this is the case,…

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If I have a site license for the Olympus DSS Player Pro R5 software and I want to add more licenses, what happens?

Question: If I have a site license for the Olympus DSS Player Pro R5 software and I want to add more licenses, what happens?If you already have an Olympus R5 Site License (aka multi-license) and you purchase additional licenses, Olympus will create a new site license number to reflect the additional licenses.Verification Source: Olympus Product…

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If I add multiple recipients to the destination email field, can I choose which recipient a particular recording will be sent to?

Yes and No.  SpeechExec Mobile Hosted by Philips No, at this time, you are not able to route dictations to individual recipients.  If you have added multiple recipients, the dictation will be sent to all of them.  Philips may add this feature in the future, we’ll keep you posted. SpeechExec Mobile Hosted Internally (through SpeechExec…

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I’ve owned Olympus digital recorders that use VCVA to reduce “dead air” in conference recordings. Does V-Sync.Rec work the same way?

There’s a slight chance that the Olympus Research & Development team can decrypt the files for you, however; there’s no guarantee that the file can be successfully opened without damage, if at all.  If you have lost your encryption password and would like for us to try to recover the files, please

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I’ve noticed several Olympus DSS PLayer Pro R5.0.11 patches, what are they for?

Question: I’m trying to use a monaural accessory microphone with the DS-2200, and it’s not working. Why? If an accessory monaural microphone is plugged into the DS-2200 without setting the recorder to Monaural External Input, the accessory microphone will not work and the built-in recorder microphone will remain enabled. To set a DS-2200 for use…

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I want to e-mail a DSS file to someone who doesn’t have DSS Player Pro software. Since the file format is proprietary, how can the recipient play the file?

Question: I want to e-mail a DSS file to someone who doesn’t have DSS Player Pro software. Since the file format is proprietary, how can the recipient play the file? Olympus provides a free download of DSS Player-Lite, a software application that will allow recipients of DSS format files to play the files. DSS Player-Lite…

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