Software Integration Consultants
Whether you’re using a Windows or Mac platform, Certified eSupport (CES) will integrate voice and workflow solutions into your existing medical, legal, business, or government environment. For starters, we can do things like configure speech recognition to be used with your EHR, or show you how to pair Microsoft Office applications with other delivery and speech recognition programs.
If you prefer to use a mobile app or handheld recorder, we can leverage workflow software to send and receive your files over the local network, via FTP or mobile server, or by email—using either Outlook or a web-based mail service. We’ll install and integrate these solutions into your existing documentation strategy, adding capabilities like file management and backup, metadata sorting and filtering, and speech recognition, for back-end document creation.
Cloud Solution Providers
CES can implement cloud speech recognition in any supported environment, allowing your voice profile to be stored in the cloud and available anywhere the client application is installed. We also perform setup and configuration of this application, manage licensing, and create user accounts.
We have the capabilities to administrate cloud portals, platforms, and tools, deploying commands, templates, and custom words between users and groups, as well as managing the membership to those groups. Additionally, we service cloud platform workflow applications, helping you to create accounts, deliver dictations, configure settings, access backups, set user relationships, and configure new users.
Support, Training, and Advanced Configuration
CES is well-versed in providing support for major voice processing solutions, and our team represents decades of combined experience. We can troubleshoot known or new issues, and decode error messages, providing solutions or escalating as necessary. During escalations, we track the issue and perform log analysis, and will continue to follow-up until we reach a resolution.
We can be reached by several methods of contact, including phone, chat, email, or ticketing. We’ll diagnose the issue or ask for more information, and then decide next steps – whether that’s a callback or email response, scheduling a remote session, or providing documentation resources.
We can also train individual users and staff members on any of the solutions we support. We provide training that runs the gamut, from basic to advanced concepts. Our technicians will tailor the remote session to the needs of the trainee, demonstrating and explaining any techniques, and then allowing the trainee to try it for himself. We have structured modules that follow a rigorous agenda for learning a particular application, and we’re flexible enough to take a free-form approach, responding to the particular questions the trainee might have.
When it comes to configuring a solution, CES follows best practices for standard implementations, but we also offer custom installation and advanced configuration. So, if you need to set up a complex workflow for document delivery, perform dictation routing, or incorporate document templates, we’ve got you covered. We can customize your hardware operation, set up security access and encryption, upload custom data lists, and more.
We also set up applications for network integration or server use, in Citrix, VMware and Windows Terminal Services environments.
Enterprise Software License Administration
We have experience with license management in several platforms, including multi-user enterprise schemas, cloud solutions with administrative portals, license servers with machines fingerprints, and more. We can also issue group licenses, or create them out of individual ones (where supported).
Naturally, we also manage licensing for individual workstations, and we’re able to deploy normally, or using administrative tools/methods such as silent installation (MSI) and XCOPY
Voice Solutions Automation
We have the ability to automate your workflow from recording source to transcription, by pairing and configuring the right solutions. It all depends on how you prefer to work.
All of the major applications we support include some form of automation, which allows you to simplify your workflow down to a few key operations—like docking a device or pressing “send” in a mobile app. With automation, you could make a recording and have it delivered or downloaded automatically, run through speech recognition, routed appropriately, and ready for correction.
Through the development of custom commands, or with built-in command and control abilities, we can also help you operate your computer by voice and navigate your most-used programs. Using advanced scripting and custom macros, you can start up applications, open web pages, log in to portals, and more.
Because of our expertise in market-leading voice applications, we can help you package and design a hardware and software solution that’s right for your office. For example, a designed solution can route files where you need them to go, speech-enable a particular platform, allow for custom hardware configuration, focus on document creation, or set up an automation workflow.
We’ll look at your current environment(s), review your goals and expectations, and work to address existing problems. We’ll also talk about what your options might be, and why you would want to consider any particular voice processing software, hardware, or platform. We can even make recommendations on workstations/servers and talk about the specifications you’ll need to meet for the solution we’ve created for you. From there, we’ll develop an implementation plan, and proceed to roll it out when you need it.
Clearinghouse Capabilities for Subscription Solutions
At CES, we can provide custom subscription management and hosting. Because of our unique, proprietary payment platform and infrastructure, we’re fully equipped for account creation and payment processing for any SaaS, cloud, or standalone subscription models. We provide account sign-up and user information management, account status control, processing of credit cards, and billing cycle administration. We can also create reseller accounts, provided branded URLs and custom web portals, implement product shopping carts, and customize the onboarding workflow.
You’ll have access to view accounts and orders, do revenue reporting, handle tax collection, change billing addresses, view your list of subscribers, filter the data, and export your reports. We even handle discounts or promo codes, and marketing/promotional components can be integrated via custom account pages.
VDI Discovery and Deployment
CES will perform a thorough discovery of your virtual or remote environment—whether Citrix, VMware, or Remote Desktop/WTS. Our goal is to understand what you’re trying to accomplish and which pieces are involved. From there, we’ll check the system requirements for any hardware or software you’re planning to use, and advise you if any configuration isn’t supported by the vendor. If you have done any purchasing yet, we can provide recommendations on VDI platforms and hosting, as well.
We’re able to implement workflow, voice, and speech recognition solutions in any of these environments, using standard or silent deployment. This includes configuring the VDI solution, the server, the application(s), and the hardware all to operate within the virtual/remote environment. Additionally, we’ll take care of any driver installation, middleware deployment, audio redirection, HID pass-throughs, and hotkey sends on the client side. We will ensure you have a complete, custom, fully-operational solution that serves your particular requirements.