Using the Philips Dictation Recorder App Version 2.1.2, my dictations will not send if an image is attached. Is there some sort of additional configuration needed to make this work?

Yes, you need to update the existing upload.aspx file when you update the Mobile Server to 2.1.11.  Once you’ve updated to Mobile Server V2.1.11, go to the installation folder of Mobile Server.

1. On your Server, go to C:/Program Files/MobileServer.  Towards the bottom, you’ll see an upload.aspx file.

2. Select and [Copy] the upload.ASPX file

3. [Paste] this file into the wwwroot folder of inetpub folder on your server.

4.  Once copied, be sure to edit the aspx file to include your download directory and login credentials.

IMPORTANT: If the suggested resolution above did not resolve your issue, please contact your Dealer (where you purchased the product from) for support.

If you do not have a dealer, let us be your partner. We offer affordable, annual support & maintenance packages to ensure you get the help you need. To learn more about how eDist can help you improve financial performance, raise the quality of care and increase customer satisfaction.

CLICK HERE for complete details about our available services.

Verification Source:  Jackie Warren, Philips Support & In-house testing

Test Date: 10.2.12