I’ve seen a few instances where the Service within the Philips MobileServer v2.1.11 will automatically stop after about 30 seconds.  In most instances, users received the following error message:

The service was forced to stop!  Please check the logfile ActionLog in theDictation Root-Folder for further information Root Folder does not exist!

There are a few reasons this would occur, follow the steps below to resolve this issue.

STEP 1: Apply MobileServer License

The most common reason we see this issue is because the MobileServer License is not in the correct location on the server. 

You’re Philips MobileServer License consists of two files… license.dat & license.sig.  Both files must be copied to the installation folder of the MobileServer.

Once you receive the license files, save it to C:Program FilesMobileServer.

STEP 2: Enable Desktop Experience

Desktop Experience must be enabled on the Server running MobileServer.  CLICK HERE for detailed instructions on enabling Desktop Experience.  

STEP 3: Enable System Account

Finally, go into Services, then remove the admin account and use the System Account.   Once completed, reboot the server, then open MobileServer and start the Service.

IMPORTANT: If the suggested resolution above did not resolve your issue, please contact your Dealer (where you purchased the product from) for support.

If you do not have a dealer, let us be your partner. We offer affordable, annual support & maintenance packages to ensure you get the help you need. To learn more about how eDist can help you improve financial performance, raise the quality of care and increase customer satisfaction.

CLICK HERE for complete details about our available services.

Verification Source:  In-house testing

Test Date: 10.25.12