Troubleshooting the Olympus File Copy Error
So, you’re using the Olympus® dictation or transcription software on a Windows® computer. You go to dock your DS-7000 voice recorder, and you receive the message, “An error occurred while copying files.”
What does this mean?
Chances are good that, for some unknown reason, one of your dictations has become corrupted. That doesn’t necessarily mean that the information is inaccessible, though.
Before freaking out, try dragging the file in question onto your desktop. You should find that it moves easily and copies onto your local machine. You should be able to play it, too.
For whatever reason, though, this dictation won’t move through the Olympus software. Just handle it as an exception.
How Do I Fix My Problem?
- Make sure to move any existing files off of the recorder. The non-corrupt ones should download like normal.
- Check the firmware on the device. For instance, the Olympus DS-7000 should be running version 2.01. Here are instructions on how to update the firmware.
- Reformat the memory card(s) by going to Menu > Device Menu > Format > [Select Card] > Start. If you use internal and external cards, be sure to format both of them.
- Make sure you’re running the latest version of ODMS R6. Click Help > About Dictation Module to find this information. You can go to Help > Check for Updates to get from ODMS 6.X to ODMS 6.2.2, the latest version as of today. Anything earlier will require an upgrade.
How Do I Keep This From Happening Again?
There are a few things you can do to ensure that this corruption doesn’t keep happening. These all fall under the heading, “Handle your dictations with care.”
- Make sure you finish dictating before you dock; slide the recorder into stop mode.
- Don’t undock the recorder in the middle of a file transfer.
- Don’t turn the power off in the middle of making a dictation.
- Don’t do anything that would interrupt the real-time operation of your recorder. In other words, wait for it to finish doing what it’s doing before forcing it to do something else.
It’s Still Happening. Now What?
We hoped it wouldn’t get to this stage. But we’re here, so let’s try two more things.
- Open any file folder in Windows.
- In the address bar at the top, next to the small folder icon, type in %appdata%.
- We’re about to delete your profile. This means that any configuration settings you’ve made will be lost. Just a head’s up before we move on.
- Find the Olympus folder.
- Open it up and delete everything in it.
- Close and reopen the Olympus dictation application.
- Make a couple of test dictations on your DS-7000. Dock your recorder.
If that fails to fix the problem
- Open the Start Menu.
- Click Control Panel.
- Go to Programs and Features.
- Find Olympus Dictation Management System R6 DM/TM and right click on it. Choose Repair.
- Allow the process to finish. Then, reboot your computer.