Question: Why are some of my 9600 files getting corrupted or clipped?
When recording a dictation in QP mode, in rare cases, some parts of the dictation file are damaged . (DS2 file clipping).

  1. This issue only occurs in Quality Play (QP) mode of a 9600 / 9620 device with installed firmware 1.00b002
  2. The data in some sections of the affected dictation recording is corrupt and this data is lost.

Install the new 9600 series firmware.
Source: Philips Technical Team