Philips Dictation Limits on Your Smartphone
The Philips Dictation Hub does not have file size or dictation length restrictions for incoming files from iPhones, Androids, or Blackberry smartphones.
Although the Philips Dictation Hub does not have restrictions, your web server, email provider, or email application may. Therefore, we recommend checking with your IT department to determine your restriction policies. If you tend to have long dictations, we recommend configuring your web server to allow a single upload of 25MB, to avoid any delivery issues.
That addresses incoming restrictions, but what about outgoing?
Once the compressed file hits the Philips Dictation Hub, it sends out the audio files as attachments to the selected recipient. If the file is over 10MB, the audio file will be split into separate email deliveries.
If you do not want the system to send separate dictation email files for audio files larger than 10MB, we recommend using the on-premise Philips MobileServer solution.
If the suggested resolution above did not resolve your issue, please contact your Dealer (where you purchased the product from) for support.
If you do not have a dealer, let us be your partner. We offer affordable, annual support & maintenance packages to ensure you get the help you need. To learn more about how eDist can help you improve financial performance, raise the quality of care and increase customer satisfaction.
CLICK HERE for complete details about our available services.
Rick Maxwell, Philips Speech Processing Solutions Support Rep.