Problem: When you start Dragon, whilst loading the profile you get the following error:

Microsoft Visual C++ Runtime Library
“Runtime Error!
Program C:Program …

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application’s support team for more information.

Solution: Fix your corrupted profile

This fix can help troubleshoot problems with loading Dragon NaturallySpeaking related to a corrupt profile.

  1. Make sure that Dragon Naturally Speaking is closed first.
  2. Press the Windows Key + R to bring up the Run box.
  3. Type: %AllUsersProfile% and press Enter.
  4. Windows XP Users: Go to Application Data -> Nuance, then open the NaturallySpeaking folder and go to the Users folder.
    Windows Vista or above: Go to the Nuance folder, then open the NaturallySpeaking folder and go to the Users folder.
  5. Now, go into the folder which is your Dragon username.
  6. Rename the ‘current’ folder to ‘corrupt’.
  7. Rename the ‘backup’ folder to ‘current’.
  8. Open up Dragon and wait for it to load.
  9. On the Dragon Bar click NaturallySpeaking -> Manage Users.
  10. Click on your name and then click Advanced -> Backup to create a new backup and wait for it to finish.
  11. You may now delete the ‘corrupt’ folder.

(Note any references to folders called Nuance, may be called ScanSoft if using an older version)

 Verification Source: Microlink Fix-KB & In-house testing

Test Date: 9.22.11