Environment: Olympus DSS Player Version 7 for Mac OS X Problem: Application crashed Error Message: “DSS Player quit unexpectedly.” Overview: There are two primary reasons why the Olympus DSS Player v7 would crash on a computer running Mac OS X v10.x. Follow the steps below to troubleshoot this error. Case 1: Software Not Up to…
Is the Olympus DSS Player Pro Release 4 supported in Windows 7? No, the Olympus DSS Player Player Pro Release 4 is not supported on computers running Windows 7 Operating Systems. We recommend that DSS Player Pro Release 4 users upgrade to the latest Olympus Dictation Management System (ODMS) Release 6. As of today, August…
Yes, the Olympus RS-31 foot pedal will work with the Olympus DSS Player Pro Release 5.0.13 Transcription Module. Verification Source: In-house testing in the Certified eSupport Lab on a 32bit Windows 7 Desktop running Olympus DSS Player Pro Release 5.0.13
Yes, the Olympus RS25 foot pedal will work on a computer with a 64bit operating system but there’s a catch. The RS-25 Foot Pedal with the USB Adapter will only work on the 32bit version. In order to use the Olympus RS-25 on the 64bit version, you must connect it using the Serial Adapter. Note:…
As many IT professionals are concerned with bandwidth tying up there network, I often get asked whether or not it’s possible to install an Olympus R5 site license on multiple servers. The short answer is No. Since each Olympus License Manager operates independently, that would result in an unintentional license violation which the License Manager…
Unfortunately no, at this time, the ODMS R6.1 Dictation & Transcription Modules must be running in order to receive notifications. The Olympus Research & Development team has received feature enhancement request and may incorporate this feature in future releases but no confirmation or expected release date has been made yet. IMPORTANT: If the suggested resolution above…
No, the Olympus DS-330 & DS-660 digital voice recorders are not compatible on a computer running Windows 7. It’s time for an upgrade. Verification Source: In-house testing
Question: Will my RS-27 foot pedal work with Release 4 software?Yes. It will with 4.10.2 and 4.10.3Scenario:Sold a DS-40 recorder and an RS-27 foot pedal for a doctor and was having problems because the RS-27 was not working. Many times Olympus hardware is not backward compatible however in this situation we have a winner. RS-27…
Yes, with the latest firmware (Version 1.15), the Olympus DS-4000 Digital Voice Recorder is compatible with Windows 7 32 & 64 bit versions. Keep in mind that just because the device is compatible with Windows 7, that doesn’t necessarily mean the software packaged with the Olympus DS-4000’s is compatible. As you will see from the…
Yes, the Olympus RS-27 foot pedal is compatible with the Olympus Dictation Management System Transcription Module Release 6. Our testing confirmed that the RS-28 & RS-31 are also fully compatible with ODMS Transcription Module R6 (AS-7000). NOTE: If the suggested resolution above did not resolve your issue, please contact your Dealer (where you purchased the…